Delete your account and data

Applies to the AvoLens app, app.avolens.mobile · Last updated 5 August 2026

There are two ways to permanently delete your AvoLens account and everything stored with it. Both erase the same data. Neither costs anything and neither requires you to explain yourself.

Option 1 — In the app (immediate)

Open AvoLens
Go to Settings
Scroll to Data & privacy
Tap Delete account
Confirm

Deletion runs immediately. Your account, your synced data and your progress photos are removed from our systems, and the app wipes the data stored on your device.

Prefer to keep a copy first? Settings → Data & privacy → Export CSV exports your food log, weights and measurements before you delete.

Option 2 — Request deletion by web

Use this if you have already uninstalled the app, cannot sign in, or would simply rather not do it in the app.

Send us a deletion request

Email avolens@voltgenix-llc.com from the email address registered to your AvoLens account — that is how we verify the request is yours. Copy and paste this:

To: avolens@voltgenix-llc.com
Subject: Delete my AvoLens account

I request deletion of my AvoLens account and all associated data.

Account email: (the email you signed up with)
App: AvoLens (app.avolens.mobile)

I confirm I am the owner of this account.

Open a pre-filled email

If you cannot email from the registered address, write from any address and we will verify your identity another way before deleting anything — we will not delete an account on an unverified request.

What happens next

We acknowledge your request within 7 days.
Deletion is completed within 30 days, and usually much sooner.
You get a confirmation reply when it is done.

What gets deleted

Data	Deleted	Retention after deletion
Account and login credentials (email, display name)	Yes	None
Synced food log, weights, BMI, body measurements, water and nutrient history	Yes	None
Medication (GLP-1) log	Yes	None
Progress photos	Yes	None
AI usage counters	Yes	None
Local data on your device	Yes, when deleted from inside the app	None
Encrypted backups	Purged on the normal backup cycle	Up to 30 days

What is not deleted, and why

Meal photos you scanned — nothing to delete. They were never stored; they are processed for the estimate and discarded. See the Privacy Policy.
Purchase and subscription records held by Google Play, Apple and our billing provider. These are kept as long as tax and accounting law requires, and are outside our control.
Data on your own device if you delete the account by web request without the app installed. Uninstalling AvoLens removes it.

Deleting your account does not cancel your subscription Subscriptions are billed by the app store, not by us. Cancel separately in Google Play → Subscriptions or Apple ID → Subscriptions, or you will continue to be charged.

Deleting only some data

You do not have to delete the whole account to clear your history. Settings → Data & privacy → Clear logged data erases your logs while keeping the account. Individual meals, weigh-ins, measurements and progress photos can each be deleted from their own screens.

Questions about a request: contact support. For the full picture of what we hold and why, read the Privacy Policy.